Membership & Class Credits

A ThinkSprout membership includes 12 class credits per monthly cycle, bookable at up to 3 per week. Credits are tied to that membership cycle and do not carry forward once the cycle ends.

• If no classes have been attended within 48 hours of purchase, you may request a full refund by writing to us.
• Once a class has been attended, the membership fee for that cycle becomes non-refundable, though remaining unused credits stay valid for the rest of that cycle.
• Unused credits at the end of a cycle are not refunded and do not roll over to the next cycle.

Rescheduling & Cancellations

Life happens — if your child can't make a booked class:

• Classes can be rescheduled or cancelled up to 12 hours before the scheduled time without losing the credit.
• Cancellations made less than 12 hours before class may result in that credit being used.
• If a teacher needs to cancel a class, it will be rescheduled or the credit restored automatically — no action needed from you.

How to Request a Refund

Write to us at support@thinksprout.org with your registered email and order details. We aim to respond within 2–3 business days, and approved refunds are processed to the original payment method within 5–7 business days.

Questions

If anything here is unclear, or your situation doesn't quite fit the above, reach out — we'll work it out with you directly rather than applying this policy rigidly.